Politique de confidentialité

BioCanadian Inc. is committed to respecting and protecting the privacy of all users of the www.biocanadian.com web site (hereinafter referred to as the “site”). Consequently, we will not sell, share, or rent any information that is provided to us by our customers. The purpose of this document is to spell out what measures we have in place to protect the information that is provided to us by site users.

Information Collection Procedures

You will be asked to provide us with certain types of information if you attempt to conduct any of the following types of transactions on the site: registering as a user, placing an order, requesting notification of the status of your order, participating in an online survey, applying for credit, requesting a catalogue, or submitting an e-mail. Depending on the nature of the transaction, you may be asked to supply contact and/or credit card information. (We ask that you supply your contact information when you place an order so that a member of our staff will be able to contact you in the event that we have difficulty processing your order or delivering the products you have ordered.)

Information Sharing Policies

In order to provide the best possible shopping experience for our customers, we constantly monitor traffic patterns on the site. On occasion, this involves hiring suitable third parties to perform such analysis on our behalf. While we provide these third parties with the information necessary to analyze traffic patterns on the site, please rest assured that none of the information we provide contains any personal information about individual users. Similarly, we sometimes have occasion to provide such statistical information to our business partners. Once again, none of the information we provide contains any personal information about our individual users. It may also be necessary for us to provide certain types of information related to your order to our credit card processing company and/or to any shipping or delivery companies that assist us in fulfilling our customers orders. Generally, such information is limited to the customer’s name, contact information, and – where appropriate – payment information. From time to time, we may have occasion to partner with other trusted third parties to provide users of this site with unique offers or services which may be of interest to them. In this case, we provide a user’s name and address but not that individual’s credit card information. We also insist that anyone receiving such solicitations from third parties be given the opportunity to opt out of any such mailings in the future. In certain situations, we may be required by law or legal process to provide personal and account information about our users to third parties. This includes exchanging information with companies and organizations for the purpose of fraud investigation and/or credit risk reduction. You should also be aware that this site contains links to external Internet sites and co-branded sites operated by third parties whose privacy policies may differ from ours. We strongly advise our users to familiarize themselves with the privacy policies in place on these other sites because we cannot be responsible for the privacy policies or content of any web sites other than our own.

Consent

By using this site, you are automatically agreeing to the terms and conditions set forth in this document, including all limitations of damages exMediaed herein. We reserve the right to revise this document from time to time, in which case you will be bound by any revisions in effect at the time of use. (Note: You should plan to review this document on a regular basis to ensure that you remain up to date on all policies in place at the site.)

Surveys and Contests

On occasion, we may ask you to provide information via surveys or contests. You are not required to respond to any survey or participate in any contest. Information collected may include contact information (including your name and shipping address) and demographic information (your postal code and age bracket).

Security Information

We are committed to protecting personal information about our users and consequently we have taken steps to ensure that such information is protected both online and offline. We use state-of-the-art security measures for credit card transactions, encrypting your information and protecting by using the industry standard Secure Sockets Layer (SSL) encryption software. Note: You can tell whether the page you are on is secure or unsecured by noting whether the lock icon appears at the bottom of the page in your browser. (The lock icon switches from locked – secure – to unlocked – insecure – in browsers such as Netscape Navigator and Microsoft Internet Explorer depending on whether a particular page is secure or not.)

Cookies

Cookies are bits of data stored on a user’s hard drive that are accessed when a user returns to a web site that makes use of cookies. They are routinely used by most – if not all – e-commerce merchants, including www.biocanadian.com. Setting a cookie allows you to make full use of the interactive features available on the site: for example, it allows you to store items in your shopping basket between visits – something that would not otherwise be possible.

Special Offers

From time to time, we send users of this site, announcements and updates that are packed with valuable information about the site and which may include special offers which we believe may be of interest to our users. In some cases, we may use data provided by third parties in order to market our products to potential customers.

It's Your Right to Opt Out

We may also have occasion to communicate with site users by e-mail, telephone, fax, or mail in order to deal with a particular customer service issue (e.g. tracking the status of an order, notifying a customer of a special offer, or providing product information that has been requested). It is your right to opt out of such communications at any time, please notify us.

Questions/Concerns

If you have any questions or concerns about our privacy or security policies, please send an e-mail to info@biocanadian.com and one of our customer service specialists will contact you within three business days.